Frequently Asked Questions
Everything you need to know about our professional cleaning services in Winnipeg
Have a question that's not answered here? We're here to help! Contact us at (204) 400-0462 or [email protected]
General Questions
What areas in Winnipeg do you serve?
We provide professional cleaning services throughout Winnipeg and surrounding areas, including St. Boniface, Transcona, St. Vital, Fort Garry, River Heights, Osborne Village, and all other Winnipeg neighborhoods. We're proud to serve both residential and commercial clients across the entire city.
Are you insured and bonded?
Yes, Shallom Cleaning Services is fully insured and bonded. We carry comprehensive liability insurance and workers' compensation coverage to protect both our clients and our team members. You can have complete peace of mind knowing your property is in safe hands.
Do you bring your own cleaning supplies and equipment?
Yes, we bring all necessary cleaning supplies, equipment, and tools to every job. We use eco-friendly, disinfectants and specialized equipment for different cleaning tasks. If you prefer us to use specific products, we're happy to accommodate your preferences.
How do I get a quote for cleaning services?
Getting a quote is easy! You can request a free quote through our website by filling out the quote form, calling us at (204) 400-0462, or emailing [email protected]. We'll ask about your space size, cleaning frequency, and specific needs to provide an accurate estimate.
What payment methods do you accept?
We accept multiple payment methods for your convenience, including cash, e-transfer, credit cards (Visa, Mastercard, American Express), and debit cards. Payment is typically due upon completion of service, and we can also set up recurring billing for regular cleaning contracts.
Commercial Cleaning
What types of commercial properties do you clean?
We specialize in cleaning a wide range of commercial properties in Winnipeg, including medical offices, dental clinics, office buildings, schools, churches, retail stores, restaurants, and property management buildings. Each industry has unique cleaning requirements, and we have specialized protocols for each.
Can you clean after business hours?
Absolutely! We understand that many businesses need cleaning services outside of regular business hours to avoid disrupting operations. We offer flexible scheduling including evenings, nights, weekends, and early mornings. Our team can work around your schedule to ensure minimal disruption to your business.
Do you offer daily, weekly, or monthly cleaning contracts?
Yes, we offer flexible cleaning schedules to match your needs. We provide daily cleaning (5-7 days per week), weekly cleaning (1-4 times per week), bi-weekly cleaning (every two weeks), and monthly deep cleaning services. We can customize a cleaning schedule that fits your budget and requirements.
What's included in a standard office cleaning service?
Our standard office cleaning includes vacuuming and mopping floors, dusting all surfaces, emptying trash and recycling bins, cleaning and sanitizing washrooms, cleaning kitchen and break room areas, wiping down desks and common surfaces, cleaning glass doors and windows, and sanitizing high-touch points like door handles and light switches.
Do you provide specialized cleaning for medical facilities?
Yes! We have specialized training and protocols for medical office cleaning. This includes medical-grade disinfection, infection control procedures, proper handling of biohazard waste, HEPA filtration vacuuming, and compliance with healthcare cleaning standards. We understand the critical importance of maintaining sterile environments in healthcare settings.
Residential Cleaning
What's included in a standard house cleaning?
Our standard house cleaning includes vacuuming and mopping all floors, dusting furniture and surfaces, cleaning and sanitizing bathrooms (toilets, sinks, showers, tubs), cleaning kitchen (countertops, sinks, exterior appliances), making beds and changing linens (if requested), emptying trash, and general tidying. We can customize the service based on your specific needs.
What's the difference between regular cleaning and deep cleaning?
Regular cleaning maintains cleanliness with routine tasks like vacuuming, dusting, and bathroom cleaning. Deep cleaning is more thorough and includes tasks like cleaning inside appliances, scrubbing grout, washing baseboards, cleaning light fixtures, wiping down cabinets inside and out, cleaning behind furniture, and detailed cleaning of often-overlooked areas. We recommend deep cleaning quarterly or before/after moves.
Can you help with move-in or move-out cleaning?
Absolutely! Our move-in/move-out cleaning service is designed to help you get your full deposit back or prepare a property for new tenants. This includes deep cleaning of all rooms, cleaning inside cabinets and appliances, scrubbing bathrooms and kitchens, cleaning windows, and ensuring the property is spotless. We offer a deposit-back guarantee for rental properties.
Do I need to be home during the cleaning?
No, you don't need to be home during the cleaning. Many of our clients provide us with a key, lockbox code, or door code for access. We're fully insured and bonded, and our team is thoroughly vetted and trustworthy. However, you're always welcome to be present if you prefer.
How much do your cleaning services cost?
Pricing varies based on the size of your space, frequency of service, type of cleaning needed, and specific requirements. Residential cleaning typically starts at $120-$180 for a standard home, while commercial cleaning is quoted based on square footage and frequency. Contact us for a free, no-obligation quote tailored to your specific needs.
Pricing & Scheduling
Do you offer discounts for recurring services?
Yes! We offer discounted rates for clients who sign up for recurring cleaning services (weekly, bi-weekly, or monthly). Regular clients receive priority scheduling and special pricing. We also offer seasonal promotions and referral discounts. Ask about our current offers when you request a quote.
How far in advance do I need to book?
For regular cleaning services, we recommend booking at least 3-5 days in advance to secure your preferred time slot. For deep cleaning or move-in/move-out services, we suggest booking 1-2 weeks ahead. However, we understand emergencies happen, and we'll do our best to accommodate last-minute requests when possible.
What's your cancellation policy?
We require at least 24 hours' notice for cancellations or rescheduling. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee. We understand that emergencies happen, and we'll work with you on a case-by-case basis. For recurring services, we appreciate as much notice as possible.
How long does a typical cleaning take?
Cleaning time varies based on the size and condition of your space. A standard 2-3 bedroom home typically takes 2-4 hours. Larger homes or deep cleaning services may take 4-6 hours. Commercial spaces are estimated based on square footage and specific requirements. We'll provide an estimated timeframe when we quote your service.
What if I'm not satisfied with the cleaning?
Your satisfaction is our top priority. If you're not completely satisfied with any aspect of our cleaning service, please contact us within 24 hours, and we'll return to re-clean the areas of concern at no additional charge. We stand behind our work with a 100% satisfaction guarantee.
Quality & Safety
Are your cleaning products safe for pets and children?
Yes! We use eco-friendly, non-toxic cleaning products that are safe for pets, children, and people with allergies or sensitivities. Our products are effective yet gentle, and we can accommodate specific product preferences or restrictions. If you have concerns about specific ingredients, let us know and we'll adjust accordingly.
Are your cleaners background-checked?
Absolutely. All Shallom Cleaning Services team members undergo thorough background checks, reference verification, and professional training before joining our team. We take security and trustworthiness seriously, ensuring you can feel confident having our team in your home or business.
Do you use eco-friendly cleaning products?
Yes, we prioritize environmentally friendly cleaning solutions. We use green-certified, biodegradable products whenever possible, along with microfiber cloths and HEPA-filtered vacuums to reduce environmental impact. We can also provide fully green cleaning services upon request.
What COVID-19 safety measures do you follow?
We follow all public health guidelines and enhanced cleaning protocols, including using disinfectants, focusing on high-touch surfaces, wearing masks when required, practicing social distancing, and ensuring our team members are healthy before each shift. Your safety and peace of mind are our priorities.